Shipping
Policies
GeorgiaSupply.com
is open Monday through Friday all year
long with the exception of national
holidays. All orders for in-stock
merchandise that are received by 12 p.m.
Eastern Standard Time on the days that
we are open will be packaged and shipped
within one business day.
Orders
for in-stock merchandise that are
received when we are closed will be
shipped the next day that we are open.
All
orders for out-of-stock merchandise that
are received by 12 p.m. Eastern Standard
Time on the days that we are open will
be replied to within one business day
for the customer’s input on how they
would like for us to handle the order.
Orders
for out-of-stock merchandise that are
received when we are closed will be
replied to the next day that we are open
for the customer’s input on how they
would like us to handle the order.
The
shipping rates on the website are
calculated directly from USPS and UPS
based on weight of the products.
Visit
www.usps.com
for to calculate the United States Post
Office shipping time from our zip code,
31723 (or 39823 as of 7/1/02).
The
following is the UPS zone map for UPS
Ground, originating zip code 31723
(39823) for estimated arrival times
(click to enlarge).
More information can be obtained at www.ups.com.
Click to enlarge.
Refunds/Exchanges
Policy
We
give Refunds or Exchanges within 30 days
from the date of purchase for one of the
three following reasons. Click on the
reason for more information.
1)
Defective: You believe that the
product that you purchased from our site
is defective.
2)
Incorrect: You believe that the
product that you received is not the
product that you ordered from our site.
3)
Not Satisfied: You don’t
believe that the product you purchased
from our site is neither defective nor
incorrect, but you are not satisfied.
Defective
GeorgiaSupply.com
guarantees all of our products to be
free from defects and in working order
at the time you receive the product. We
honor all manufacturers’ warranties on
the products we sell. We reserve the
right to review each situation
individually in order to determine the
legitimacy of the claim.
In
the even that certain products are
determined defective, contact us and we
will arrange for the product to be
shipped back to us free of charge. We
will then exchange or replace the
product to you at no extra cost.
We
may request that you contact the
manufacturer for a replacement for some
items.
*
If a copy of the original receipt is not
enclosed, it may delay or prevent us
from being able to process your refund
or exchange.
**
If we determine the product is NOT
defective, we can do one of two things
for you:
1)
Ship the product back to you and
charge you for the shipping, OR
2)
Issue a refund for the original
produce price less a 20% service fee.
***
When deciding which way to ship a
product back to us, please note that we
will only issue a refund for the least
expensive way, normally USPS, UPS Ground
and that we DO NOT accept COD’s.
Incorrect
If
you believe that the product you
received from GeorgiaSupply.com is not
the product that you ordered, contact us
and explain the problem.
If
it is incorrect because our information
was incorrect, we can do one of two
things for you:
1)
If the correct replacement
product is available, charge you for a
replacement product plus shipping, and
ship the replacement to you as soon as
possible, give you a Return
Authorization Number and have you ship
the product back to us along with a copy
of the original receipt*. Then, when we
receive it, if** it is incorrect, issue
a refund of the original product price,
the original shipping price, and the
cost*** of returning the incorrect
product to us.
2)
Give you a Return Authorization
Number and have you ship the product
back to us along with a copy of the
original receipt*. Then, when we receive
it, if** it is incorrect and the correct
replacement product is available, we
will ship you a replacement product at
no charge, and refund the cost*** of
returning the incorrect product to us.
If
the correct replacement product is not
available, when we receive the incorrect
product from you along with a copy of
the original receipt*, we will issue a
refund of the original product price,
the original shipping price, and the
cost*** of returning the incorrect
product to us.
*
If a copy of the original receipt is not
enclosed, it may delay or prevent us
from being able to process your refund
or exchange.
**
If the product is NOT incorrect, we can
do one of two things for you:
1)
Ship the product back to you and
charge you for the shipping, OR
2)
Issue you a refund for the
original product price less a 20%
service fee.
***
When deciding which way to ship a
product back to us, please note that we
will only issue a refund for the least
expensive way, normally USPS, UPS Ground
and that we DO NOT accept COD’s.
Not
Satisfied
If
you are not satisfied with a
product that you purchased from GeorgiaSupply.com, for any reason other
than a defective or incorrect product,
contact us and we will give you a Return
Authorization # and have you ship the
product back to us along with a copy of
the original receipt*.
Then, when we receive it, if** it
is unused, unopened, saleable condition,
we will issue you a full refund for the
original price less a 5% credit card
processing fee and a 15% restocking fee.
*If
a copy of the original receipt is not
enclosed, it may delay or prevent us
from being able to process your refund
or exchange.
**
If the product has been used or is
returned with dirty, torn or missing
labels, wrapping, packaging, etc., you
may be subject to a repackaging fee or
it may delay or prevent us from being
able to process your refund altogether.
When
deciding which way to ship a product
back to us, please note that we will not
issue a refund for the original shipping
price or for the return shipping and
that we DO NOT accept COD’s.
Privacy
Policy
We keep your personal information
private and secure. When you make a
purchase from our site, you provide your
name, email address, credit card
information, address and phone number.
We use this information to process your
orders, to keep you updated on your
orders and to personalize your shopping
experience.
Our secure servers protect the
information using advanced encryption
and firewall technology. Your personal
information cannot be read as it travels
to our ordering system.
In order to serve you most
efficiently, credit card transactions
and order fulfillment are handled by
reputable third-party banking and
distribution institutions. They receive
the information needed to verify and
authorize your credit card and to
process your order. They are under
strict obligation to keep your personal
information private.
To keep you informed about our latest
offers, we may notify you of current
promotions, specials and new additions
to the GeorgiaSupply.com site. You may
unsubscribe from our newsletters by
following the unsubscribe instructions
in any email you receive from us.
We may share aggregated statistics not
linked to any individual about buying
patterns, sales and other shopping
information with our marketing partners.
In order to improve our services to
you, we ask some of our customers to
voluntarily complete surveys. Survey
answers are confidential. If you do not
wish to participate in the survey,
simply decline to participate when
asked.
If you purchase a gift certificate
from our site, you will give us the
recipient’s name and email address if
you wish to send the certificate by
email. If we wish to send a certificate
by regular mail, you will give us the
name, mailing information and phone
number for the recipient. The recipient
information you give us will only be
used to send the gift certificate and
for no other purpose.
Other sites accessible through our
web site have their own privacy policies
and data collection practices. Please
consult each site’s privacy policy.
GeorgiaSupply.com is not responsible for
the actions of third parties.
GeorgiaSupply.com fully cooperates with
law enforcement agencies in identifying
those who use our services for illegal
activities. We reserve the right to
report to law enforcement agencies any
activities that we reasonably believe to
be unlawful. Please check back
frequently to see any updates or changes
to our privacy policy.
Security
Policy
Shopping online at GeorgiaSupply.com is
safe and secure. None of our customers
have ever reported fraudulent use of
their credit cards as a result of
shopping with us. In fact, due to our
secure server SSL (secure socket layer)
encryption technology, shopping online
with us is much safer than using your
credit card at a regular store or
restaurant.
Our secure server software encrypts
all of the information that you give,
ensuring that your transactions with us
stay private and secure. Every purchase
you make at GeorgiaSupply.com is backed
by our security guarantee – if any
unauthorized use of your credit card
occurs as a result of your purchases
with us, notify your credit card company
in accordance with its rules and
procedures.
Furthermore, you can be assured that the
information you give us is private. We
do not sell, rent or share information
about our customers.
